«We were going to fly back from Santorini Last night, but our flight had been cancelled, leaving hundreds in Airport without any alternative, rather than being forced to rebook at another hotel, resulting in us being completely destitute. No support was offered by easyJet and there were no reception staff»Callum Hill's testimony on Sky News shocks and reflects the magnitude of the suffering suffered by tens of thousands of passengers from the chaos caused at Britain's airports.
Delays have been reduced, but the problem remains: «My son and his wife’s family were at the departure gate and were expelled on their way back from Egypt to Luton. They ended up in a hotel at 11 p.m. Let's hope this is settled safely soon.» Sue Woody said in turn.
Read also: Britain: Chaos for the second day at airports – 1,300 flights cancelled
«Right now I'm in Airport Birmingham. I arrived at 4:10 a.m. on a 7:15 a.m. flight to Rhodes. No initial updates were given at check-in. As soon as we passed security check, we were informed that our flight from TUI was delayed until 4:20 p.m. A spokesman said our plane is somewhere in Europe waiting to return» said Kim D on her side.
Tens of thousands of passengers were affected by the shutdown of the air traffic control system yesterday at British airports but it is unlikely that they will be entitled to compensation, as a regulatory authority warned.
More than 350 flights were affected today, however cancellations seem to be slowing down now.
So far, yesterday and today, 2,103 flights have been affected. Today, these were...
Heathrow – 209
Gatwick – 14
Manchester – 14
Stanstead – 1
Edinburgh – 14
Luton – 14
Birmingham – 3
Bristol – 9
Glasgow – 12
London – 6
The airlines sent a letter to the government expressing the «serious concern» and «disappointment» on behalf of their passengers after yesterday's air traffic shutdown.
Airlines UK, the British airline association, sent a letter to the Transport Minister requesting action after the third major systemic damage in three years to air traffic control.
He said more than 330,000 passengers were affected overall by the interruption, in a letter that strongly criticizes NATS, the air traffic management body responsible for the interruption.
Tim Alderslade, CEO of Airlines UK, said that airlines were taking over the gaps and economic costs from the failures of others – Nats in this case.
The letter continues: «The airlines should not be left as the last resort insurance company for damages they have not caused and cannot control».
It also stated that the flight processing system was damaged yesterday and that the «full scale» disorders «is still clear. That kind of failure just can't happen again.» It ends up.
Read also: Chaos again at British airports: Cancellations and delays in hundreds of departure flights
Because they won't get compensation
The British Civil Aviation Agency (CAA) warned that passengers affected by the disruption in travel this week are unlikely to receive compensation.
In a renewed announcement he issued tonight, he stated: «Although passengers should be cared for by airlines, they are unlikely to be entitled to compensation for delays or cancellations directly caused by the incident».
Yesterday, a four-hour shutdown of what is believed to be the NATS air traffic control operator's flight processing system left hundreds of thousands of passengers in trouble.
One industry operator complained that the airlines were forced to bear the financial burden of errors made elsewhere.
Ωστόσο, η CAA έχει προειδοποιήσει ότι η διακοπή είναι πιθανό να θεωρηθεί αποτέλεσμα «έκτακτων περιστάσεων» βάσει των κανόνων για τα δικαιώματα των επιβατών, γεγονός που δυσχεραίνει τις αξιώσεις αποζημίωσης.
